About this service
Keyholding means you no longer have to send a member of staff to an alarm activation in the middle of the night. Your keys are held securely, and an officer attends when your alarm is triggered.
On arrival, the officer checks the premises, deals with what they find according to agreed instructions, and resets or secures the building where possible.
Where it is used
- Offices, shops and industrial premises
- Sites with monitored intruder or fire alarms
- Businesses whose keyholders live some distance away
What it gives you
- No staff called out at night to unknown situations
- Keys held securely and logged
- A report after every attendance
How to arrange it
Tell us the address, alarm type and who currently responds. We will explain how keys are handed over, stored and used, and agree the response procedure.
Keyholding and alarm response: questions
General information only. Specific arrangements are confirmed in writing for each site.
Is keyholding a licensable activity?
Yes. Contracted key holding is licensable under the Private Security Industry Act 2001, and the person carrying it out needs an appropriate SIA licence.
How quickly will someone attend?
Attendance arrangements are agreed for each site in writing. We will not promise a response time we cannot meet.
Often combined with
Talk to us about keyholding and alarm response
Send us the details of your site or event and we will come back to you to discuss the right level of cover.